Perception and Enterprise Communication Networks to Improve the Requirements Elicitation Process

The requirements elicitation phase of software development projects is characterised by the intensity and importance of communication activities. Requirements elicitation is a traditional exploratory phase in which context is analysed and an abstraction is performed as a consequence. However, exploratory processes are characterised by a deep interaction with environmental factors. In this paper, we present a process for managing communication during the requirements elicitation phase. Our process would help get well-defined requirements by using knowledge inside organisations and a classification of requirements perception based on how environment is controlled by stakeholders. Our approach can be used to guide the elicitation process as well as to validate the requirements.